FAQs

YES! We can deliver to most places in the world where express delivery is available, but some areas are still not supported due to transportation and delivery.

After you place an order, we will start packing and shipping for you. If we have shipped the package, an email with the logistics tracking number will be sent to your mailbox. If you cannot find it in your mailbox, you can also check the logistics track of your package on the tracking your order page according to the email address you filled in when placing the order.

Please check your mailbox, porch, garage, and any other location where your package may have been placed. If your order has not been delivered within 24 hours of being marked as delivered, please email sunny.2yzshop@gmail.com with your order number. We will support you as soon as possible.

If the item is damaged when you receive the package, please take a photo or video to record it and then email it to annie.2yzshop@gmail.com, and provide your order number. Our after-sales staff will give you a satisfactory answer. :)

If the item is incorrect when you receive the package, please take a photo or video and then email it to annie.2yzshop@gmail.com, and provide your order number. Our after-sales staff will give you a satisfactory answer. :)

We accept returns and exchanges within 30 days of your order's place date. Please contact our after-sales support at annie.2yzshop@gmail.com and we will get back to you as soon as possible.

*Please note customers are responsible for all return label costs unless there is an internal damage or error made by 2YZ Shop*

*Please ensure that the tags are attached, the item is unused, and the packing slip is included.*

*Please note all sale items are final sale and the above return policy is not applicable.*

Please follow the care instructions. If the care guide does not cover your question, please send an email to our after-sales support annie.2yzshop@gmail.com and we will reply you as soon as possible.

Of course! You can leave a message in the contact form on the website or write an email to sunny.2yzshop@gmail.com, and we will give you the best price and the best solution to reply you.